We want you to be fully satisfied with your purchase. Freediverworld.com accepts returns on eligible items* in new and unused condition, with tags intact and packaging included within 20 days of the order shipment date.
In case of return you will be responsible for the round trip shipping costs of the item to our workshop and back to your address. The costs depend on the item you want to return.You can find all shipping rates at your local post-office. Payment fees are non-refundable.
Our products are custom made to order / not sold on trial basis and are therefore; non-returnable.
To start a refund please contact our support team.
When will I get my Refund?
Returns are processed 1-12 business days after we receive your package. You will receive an email notification once we have processed your returns and the refund will be applied according to the method you selected.
*See restrictions on items ineligible for return below
Fully Customized Items such as: Glide fin; Tornado Fin; Lite Glide Fin;Speed Fins;are not available for return. Please make sure you check order details prior to placing your order.
Swimsuits and wetsuits are not eligible for return due to obvious reasons.
Final Sale items cannot be returned. These items are indicated as final sale on the product page.
Item sent in different color:
Due to the high demand we don’t always have all the colors in stock. If you order the color that is out of stock we’ll send the color we have. This mainly applies to masks, and in very rare cases to monofins.
How to make an Exchange
We do not accept exchanges at this time. Our inventory sells quickly so we recommend returning your items for a refund and reodering online as soon as possible.